Return & Refund Policy

Effective Date: August 4, 2026

At Gaudium, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that the item:

  • Is unused, unworn, and unwashed.

  • Is in its original condition.

  • Has all original tags attached.

  • Is returned in its original packaging whenever possible.

  • Is accompanied by proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Gift cards

  • Final sale or clearance items

  • Customized or personalized products

  • Undergarments, swimwear, and intimate apparel (for hygiene reasons)

  • Items showing signs of wear, washing, or alteration

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

If approved, we will provide a replacement, store credit, or full refund at no additional cost.

4. How to Start a Return

To initiate a return, please contact us at:

Email: support@gaudiument.com

Please include:

  • Your order number

  • Your full name

  • The item(s) you wish to return

  • The reason for the return

If your return is approved, we will provide instructions for returning your item.

Please do not send items back without prior authorization.

5. Return Shipping

Unless the return is due to our error (such as a defective or incorrect item), customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our mistake.

7. Exchanges

We offer exchanges for eligible items if:

  • The item is defective.

  • The wrong item was shipped.

  • You need a different size or color (subject to product availability).

If your requested replacement is unavailable, you may choose a refund or store credit.

8. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must instead follow the return process outlined in this policy.

9. Late or Missing Refunds

If you have not received your refund after the expected processing time:

  1. Check your bank account.

  2. Contact your credit card provider.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at info@gaudiument.com.

10. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Gaudium

Website: gaudiument.com

Email: info@gaudiument.com

We appreciate your trust in Gaudium and are committed to providing quality products and excellent customer service.

Return & Refund Policy

Effective Date: August 4, 2026

At Gaudium, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that the item:

  • Is unused, unworn, and unwashed.

  • Is in its original condition.

  • Has all original tags attached.

  • Is returned in its original packaging whenever possible.

  • Is accompanied by proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Gift cards

  • Final sale or clearance items

  • Customized or personalized products

  • Undergarments, swimwear, and intimate apparel (for hygiene reasons)

  • Items showing signs of wear, washing, or alteration

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

If approved, we will provide a replacement, store credit, or full refund at no additional cost.

4. How to Start a Return

To initiate a return, please contact us at:

Email: info@gaudiument.com

Please include:

  • Your order number

  • Your full name

  • The item(s) you wish to return

  • The reason for the return

If your return is approved, we will provide instructions for returning your item.

Please do not send items back without prior authorization.

5. Return Shipping

Unless the return is due to our error (such as a defective or incorrect item), customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our mistake.

7. Exchanges

We offer exchanges for eligible items if:

  • The item is defective.

  • The wrong item was shipped.

  • You need a different size or color (subject to product availability).

If your requested replacement is unavailable, you may choose a refund or store credit.

8. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must instead follow the return process outlined in this policy.

9. Late or Missing Refunds

If you have not received your refund after the expected processing time:

  1. Check your bank account.

  2. Contact your credit card provider.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at info@gaudiument.com.

10. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Gaudium

Website: gaudiument.com

Email: info@gaudiument.com

We appreciate your trust in Gaudium and are committed to providing quality products and excellent customer service.